We provide free shipping for all orders.
Shipping & Handling
We process orders on business days which are Monday through Friday and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and Lunar New Year.
– Processing Time: 2 – 5 business days* (in regular seasons) or more depends on holiday seasons.
*If an item (usually Hermes bag, shoes from luxury brands) is not available and need to be produce, please allow us more 3–5 business days for production.
– Shipping: The Standard Free Shipping
How long does shipping take?
– Standard Shipping time: 10 – 15 days* (in regular seasons) or more depends on holiday seasons.
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|The United States||10-15 days|
|Canada, Europe||10-15 days|
|Australia, New Zealand||10-15 days|
|Mexico, Central America, South America||10-20 days|
|United Kingdom||10-15 days|
Our shipping methods being currently available is USPS, DHL Ecommerce, FedEx and UPS.
SHIPPING TAX (except USA)
Please note that there may be additional taxes and customs duties applied to your order, depending on your country of residence. These fees are the responsibility of the customer and will not be covered by Ganebet Store.
About Late Deliveries
Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. Ganebet Store cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:
- Possible Reasons for Delay
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
*COVID-19: Some orders can see delays of up to 5-10 business days.
When delivery is later than expected for a long time (about 2-3 week), please notify us via email: sup[email protected]. We will resolve it for you in 2 business days.
When will my order be shipped?
Once you have placed your order, your information will undergo a verification process. This is for us to make sure that we have valid and complete shipping information. If not, we will be sending an email to ask for more information so we can update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be canceled. We cannot guarantee the arrival of your order if the shipping information is incomplete. The verification process takes 1-2 days and after that, we will be sending an email notice with your tracking number on it.
Can I have a tracking number?
Yes, we will send you a tracking number via Email. In some cases, it can take up to 5 days. You can later track your Order by clicking on “Track Your Order” in the Mail Menu. If you didn’t receive an Email, please contact us via [email protected], so we can provide you with the information, before making a Charge back, in some cases, Emails don’t get send automatically.
Or you can Track Your Order on our website directly by putting your order number and email to track.
Note: Please make sure that you provide your correct email when place an order
I ordered 2+ items, but only received one… where’s my order?
We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are shipped seperately and on the way to you.
Why have I not received any order confirmation details?
Most times this is because customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong, please contact us via [email protected] and we will fix it for you.
How do I contact you?
If you have any questions that are not on this FAQ page, please email us at Contact Us where we will promptly get back to you.
I send an Email but got no response?
Please check the email address that you sent it to and try again. We have a 24/7 days a week Support. In case there is still no reply, contact to our email support, we will answer back within 1 business day.
Can the order be delivered to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Email: [email protected]