1. Order modify/cancel conditions
After making a purchase, customers have 24 hours to request cancellation – we will happily process a full refund. If 24 hours have passed from when you placed the order and/or the warehouse has confirmed the order, then the order cannot be canceled. After that time, your order will have been processing and can no longer be modified, except for your shipping address. We can still correct/modify your shipping address before we finish picking and ship it out. Therefore, please contact us as soon as possible.
2. How to modify/cancel an order?
You can send a message or email to us via Contact Us or our support email: [email protected]
3. Refunds for canceled/modified orders
Once we receive your request, we will respond with approval or denial within 1 business day.
Your refund will be processed by our internal team within 1-5 business days of refund confirmation.
The refund value corresponds to the canceled order value or the reduced order value of the modified order.