When will I receive my items?

All items are produced and shipped from our facility within 5 to 7 business days from the time of purchase. Click the tracking information located in your tracking email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us at [email protected] if your order hasn’t arrived within the expected lead time.

 

Where is my item?

You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # and email in the Track Your Order listed in the support section of our website to track.

 

What methods of payment do you accept?

We accept PayPal and all major credit/ debit cards, including Visa, MasterCard.

 

Do you accept PayPal?

Yes.

 

Do you accept Pre-Paid gift cards?

No.

 

Do you ship internationally?

Yes, we are shipping to all over the world ( US, CA, UK, …).

 

How much does it cost to ship to my country?

Free shipping is provided for all your order(s) no matter where you live.

 

Your page is not loading, what’s happening?

Please contact us via [email protected] and tell us about the issue you are having so that we can fix it ASAP.

 

Do I keep getting an error message, what’s happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

 

I just noticed that I chose the wrong item/size by mistake, can you swap my product?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item is shipped out, we can make the change. Remember, we strive to send out your product ASAP so act fast!

 

I just noticed that I entered the wrong shipping address. What should I do?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. If the package is shipped, please help us contact the shipping facility to help you change it.

Note:

– The tracking information will be sent to you via the email when the packge is shipped out.
– If you are not sure about your order’s tracking infomation correctly, please contact us at [email protected] to help you.

 

How can I cancel my order?

After making a purchase, customers have 12 hours to request cancellation – we will happily process a full refund.

If you’d like to cancel your order, please contact us via email or online chat with your order number and the reason for the cancellation, and we will retrieve it back if the order has not been shipped.

 

What is your return/exchange policy?

• Return Instruction

If you would like to return an item to [email protected], please follow the instructions below within 30 days of delivery.

Safely pack the things within the original packaging that came with the merchandise.

All products must be returned in original contion. If the Products received is broken , please contact us as soon as possible.

• Exchange

To exchange a product, please contact us at [email protected] about the details and if it is accepted, we will process the exchange a 20$ restocking fee may apply.

Please read more details about our Refund And Return Policies that availalbe on our website.

 

What happens if the item was “Returned to Sender”?

Your package may have been fahttps://ganebet.com/refund_returns/iled in delivered because of the incorrect address. With the tracking number provided, please help us contact the logistics company as soon as possible to help you.

Or contact us at [email protected] to check it for you.

 

What happens if my item is damaged?

If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.

 

What do I do if I received the wrong product or my product is defective?

If this happens, we are truly sorry. Please email us at [email protected] and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right product.

We are human and do make mistakes. In the rare case that we make a mistake, hope you can give us a chance to fix the issue. We will make sure to correct the issue ASAP!

Email support: [email protected]